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The Key90 Operating System Training
Overall Course Introduction
Overall Course Introduction (10:17)
Download Companion Workbook
Module #1 - The Jumpstart Program
Introduction (2:18)
Lesson #1 - Why start a program? (10:07)
Lesson #2 - Which customers qualify as a key account? (5:54)
Lesson #3 - How will the utility support a key accounts program? (10:07)
Module #2 - The 90-Day Key Account Launch
Introduction (2:40)
Lesson #1 - How to prepare for a launch (12:58)
Lesson #2 - How to conduct customer onsite facility visits (8:38)
Lesson #3 - How to appropriately respond to key account issues (6:51)
Module #3 - The 90-Day Maintenance Cycle
Introduction (2:49)
Lesson #1 - How to follow-up on relevant issues (7:21)
Lesson #2 - How to leverage a value-add task (7:55)
Lesson #3 - How to implement the check in call (7:30)
Module #4 - The Annual Review
Introduction (2:10)
Lesson #1 - The annual review process (7:12)
Lesson #2 - How to execute the annual onsite key account meetings (6:02)
Module #5 - The Account Executive Options
Introduction (2:49)
Lesson #1 - The minimalist account executive option (6:00)
Lesson #2 - The part timer account executive option (6:12)
Lesson #3 - The fully loaded account executive option (7:35)
Module #6 - Key Account Superpowers
Introduction (3:27)
Lesson #1 - Networking (4:59)
Lesson #2 - Community leadership (4:59)
Lesson #3 - Customer relationship management (6:23)
Lesson #4 - Communication (10:09)
Lesson #5 - Authenticity (5:53)
Overall Course Closing
Overall Course Closing (5:23)
Lesson #3 - How to appropriately respond to key account issues
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